Customer Operations Manager

Royal Mail Group; Chesterfield; On-site; GBP 39,000 - 46,000; Full time

Job summary

A renowned delivery service organization in Chesterfield is seeking a Customer Operations Manager. This role involves leading a delivery team, ensuring smooth operations while delivering excellent customer service. You will need to motivate and coach your team, meet performance goals, and work flexibly. Competitive salary with bonuses and a wide range of benefits included. Join us as we transform from a letters to a parcels business in this pivotal moment for the organization.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Corporate discounts including gym membership

Qualifications

• Flexible and excels under pressure.
• Ability to empathize, motivate, coach, and collaborate.
• Experience in delivering results in a team environment.

Responsibilities

• Full accountability for the delivery team.
• Lead and inspire front-line colleagues for efficient service.
• Partner with Trade Union for performance improvement.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Job description

Job reference number 332847

Customer Operations Manager - Chesterfield Delivery Office

Salary £45,888 dependant on experience.

Permanent

Schedule - Monday to Saturday - 5 out of 6 days. 06.30 to 14.42 - Flexibility required.

Chesterfield Delivery Office, Chesterfield, S40 1AA

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you'll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU'LL GET

We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There's also all the exciting career opportunities that come with leading a team and driving key decisions. And that's before we've even mentioned the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion. You'll also take part in a capability-based interview and a short management scenario exercise - more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.