Customer Operations Specialist - Immediate Start (Temp)

Office Angels; Burgess Hill; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Immediate start

Office based work

Job summary

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support orders from enquiry to fulfilment. This office-based, temporary role offers an immediate start, with potential extension. Competitive hourly pay and a collaborative team environment.

The role focuses on excellent customer service, accurate product information, and coordinating with procurement, production and logistics to ensure timely delivery. You will manage ERP/CRM workflows and maintain precise records.

Qualifications

• Previous experience in a customer service or order processing role.
• Strong organisational skills and attention to detail.
• Confident communicator with ability to build relationships.
• Proactive problem-solving and ability to manage multiple priorities.

Responsibilities

• Act as the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Ensure all order information is accurately maintained within internal systems.
• Monitor stock availability and support inventory management activities.
• Coordinate with warehouse and production teams to meet customer requirements.
• Assist with shipping schedules and distribution activities.
• Maintain accurate ERP and inventory records.
• Maintain accurate customer, order and service records.
• Produce reports relating to sales activity, stock levels and customer trends.
• Support continuous process improvements and reporting enhancements.
• Assist with general administrative duties as required.

Skills

Customer service

Order processing

Communication

Multitasking

Tools

ERP systems

CRM systems

Job description

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support orders from enquiry to fulfilment. This office-based, temporary role offers an immediate start, with potential extension. Competitive hourly pay and a collaborative team environment.

The role focuses on excellent customer service, accurate product information, and coordinating with procurement, production and logistics to ensure timely delivery. You will manage ERP/CRM workflows and maintain precise records.