Customer Operations Coordinator — Immediate Start

Confidential; Burgess Hill; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Immediate start

Office-based role

Potential contract extension

Job summary

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support the delivery of customer orders from enquiry to fulfilment. The role is office-based, with an immediate start and a temporary contract until January, with potential extension.

You will act as the main contact for customer enquiries, build relationships, provide product and delivery information, and coordinate across production, purchasing and planning to ensure on-time delivery.

Qualifications

• Previous experience in a customer service, sales support, customer operations or order processing role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with the ability to build positive relationships.
• Proactive approach to problem solving.
• Comfortable managing multiple priorities in a busy environment.

Responsibilities

• Be the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Maintain accurate ERP and inventory records.

Skills

Organised

Customer focus

Communication

Problem solving

Multi-tasking

ERP/CRM experience

Tools

ERP system

CRM system

Job description

Office Angels is seeking a Customer Operations Coordinator in Burgess Hill to support the delivery of customer orders from enquiry to fulfilment. The role is office-based, with an immediate start and a temporary contract until January, with potential extension.

You will act as the main contact for customer enquiries, build relationships, provide product and delivery information, and coordinate across production, purchasing and planning to ensure on-time delivery.