Customer Service Administrator - Immediate Start

Office Angels; Crawley; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme

28 days paid annual leave

Job summary

Office Angels in Crawley is seeking a Customer Service Administrator to contact customers and third parties by phone, gather information, update records and provide excellent service throughout the customer journey. The role is temp to perm with hours Monday to Friday 9am-5pm and a salary of £12.83 per hour.

You’ll assist with outbound calls, maintain accurate records, and collaborate with the team to resolve enquiries and improve processes. Weekly pay and pension options are included.

Qualifications

• Enjoys speaking with people and building positive relationships.
• Is highly organised and accurate in their work.
• Can work independently as well as part of a team.
• Remains calm and professional when handling sensitive information.
• Takes pride in delivering excellent customer service.

Responsibilities

• Speak to customers and third parties via phone, email, text, and other communication channels.
• Make outbound calls to gather information and progress customer enquiries.
• Accurately update and maintain customer records on internal databases and systems.
• Join daily team catch-ups, share updates, and contribute to a positive team environment.
• Handle a variety of customer questions and support colleagues across different areas when required.
• Follow up on outstanding information and ensure customer records remain up to date.
• Take ownership of customer enquiries and provide timely updates and resolutions.
• Help identify opportunities to improve processes and enhance the customer experience.
• Develop your knowledge and skills through ongoing training and coaching.

Skills

Customer service

Communication

Organised

Team player

Attention to detail

Job description

Customer Service Administrator

Location: Crawley
Hours: Monday to Friday 9am - 5pm
Salary: £12.83 per hour

Duration: Temp to Perm

About the Role

We're looking for a proactive and friendly Customer Service Advisor to join our team. This role is focused on contacting customers and third parties by phone, gathering information, updating records, and providing excellent service throughout the customer journey.

What you'll be doing

• Speak to customers and third parties via phone, email, text, and other communication channels.
• Make outbound calls to gather information and progress customer enquiries.
• Accurately update and maintain customer records on internal databases and systems.
• Join daily team catch-ups, share updates, and contribute to a positive team environment.
• Handle a variety of customer questions and support colleagues across different areas when required.
• Follow up on outstanding information and ensure customer records remain up to date.
• Take ownership of customer enquiries and provide timely updates and resolutions.
• Help identify opportunities to improve processes and enhance the customer experience.
• Develop your knowledge and skills through ongoing training and coaching.

What We're Looking For

• Enjoys speaking with people and building positive relationships.
• Is highly organised and accurate in their work.
• Can work independently as well as part of a team.
• Remains calm and professional when handling sensitive information.
• Takes pride in delivering excellent customer service.

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.