Customer Onboarding & Sales Support Specialist - Leicester

Trinity House Group Ltd; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Temporary assignment until January end

Full training and ongoing support

Opportunity for permanent placement

Competitive salary and benefits

Job summary

Trinity House Group Ltd in Leicester is seeking a Sales Support Administrator to join its busy team. This role is ideal for someone who enjoys speaking with people, staying organised and delivering a seamless customer journey from day one.

The position offers training and the chance to develop within a growing business. You will work closely with the sales team, contact customers by phone and email, gather information to set up new accounts, and manage tasks to ensure onboarding is completed

Qualifications

• Experience in administration or customer service roles.
• Strong telephone communication and relationship-building skills.
• Organised with ability to manage multiple priorities.
• Proactive and customer-focused mindset with attention to detail.

Responsibilities

• Be main contact for new customers and support their onboarding.
• Build rapport and ensure a smooth first interaction.
• Call and email customers to gather information for new accounts.
• Guide customers through account setup and respond to questions.
• Manage workload and prioritise onboarding tasks efficiently.
• Update internal systems and keep accurate records.

Skills

Administration

Customer service

Sales support

Telephone communication

Organisational skills

Tools

CRM software

Data entry

Job description

Trinity House Group Ltd in Leicester is seeking a Sales Support Administrator to join its busy team. This role is ideal for someone who enjoys speaking with people, staying organised and delivering a seamless customer journey from day one.

The position offers training and the chance to develop within a growing business. You will work closely with the sales team, contact customers by phone and email, gather information to set up new accounts, and manage tasks to ensure onboarding is completed