Customer Onboarding & Sales Support Coordinator

Confidential; Leicester Forest East; Vor Ort; GBP 19.000 - 26.000; Vollzeit

Benefits dieser Stelle

Full training and ongoing support

Potential permanent role

Progression opportunities

Zusammenfassung

Confidential in Leicester is seeking a Sales Support Administrator to start immediately on a temporary basis with potential to go permanent. You will be the main contact for new customers, guiding them through onboarding and coordinating account setup while collaborating with the sales team to activate accounts.

The role requires excellent communication, strong organisational skills, and a proactive approach.

Qualifikationen

• Previous experience within administration, customer service, sales support or another telephone-based role.
• A confident and friendly communication style with the ability to build rapport quickly.
• A genuine enjoyment of speaking with people and providing excellent service.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach with the confidence to take ownership of your workload.
• Excellent attention to detail and a right first time mindset.
• A positive attitude and a willingness to support both customers and colleagues.
• The ability to work independently whilst thriving as part of a collaborative team.
• Immediate availability or a short notice period of up to one week.

Aufgaben

• Acting as the main point of contact for new customers as they begin their journey with the business.
• Building strong relationships and delivering an exceptional experience from the very first interaction.
• Contacting customers by phone and email to gather the information required to set up new accounts.
• Guiding customers through the account setup process and answering any questions along the way.
• Managing your own workload and prioritising tasks to ensure onboarding activities are completed efficiently.
• Updating internal systems and maintaining accurate customer records.
• Following up proactively to keep things moving and ensure a smooth customer experience.
• Working closely with the sales team and wider business to coordinate successful account activations.
• Taking ownership of queries and finding solutions to overcome any challenges that arise.
• Contributing to the wider team's success and celebrating shared achievements.

Kenntnisse

Outgoing communicator

Organised

Phone-based experience

Customer service

Multi-tasking

Team player

Jobbeschreibung

Confidential in Leicester is seeking a Sales Support Administrator to start immediately on a temporary basis with potential to go permanent. You will be the main contact for new customers, guiding them through onboarding and coordinating account setup while collaborating with the sales team to activate accounts.

The role requires excellent communication, strong organisational skills, and a proactive approach.