Customer Onboarding & Sales Support Specialist

Trinity House Group Ltd; Leicester Forest East; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Temporary assignment until January end

Potential permanent role

Full training and ongoing support

Collaborative team

Development opportunities

Competitive salary and benefits

Job summary

Trinity House Group Ltd is looking for a Sales Support Administrator in Leicester to join a busy, growing team. The role involves speaking with customers, setting up new accounts, and guiding clients through onboarding with strong administration and service focus.

You will manage your own workload, maintain accurate records, and collaborate with the sales team to ensure smooth account activations. Immediate start is available with a view to potential permanency.

Qualifications

• Experience in administration, customer service, or a telephone-based role.
• Confident, friendly communication and ability to build rapport quickly.
• Enjoy speaking with people and delivering excellent service.
• Strong organisational skills with ability to manage multiple priorities.
• Proactive with ownership of workload.
• Excellent attention to detail and right-first-time mindset.
• Positive attitude and willingness to support customers and colleagues.
• Ability to work independently while collaborating with a team.
• Immediate availability or short notice period.

Responsibilities

• Act as main point of contact for new customers and onboarding.
• Build relationships and deliver exceptional experience from first interaction.
• Contact customers by phone and email to gather information to set up new accounts.
• Guide customers through the account setup process and answer questions.
• Manage workload and prioritise onboarding activities.
• Update internal systems and maintain accurate customer records.
• Proactively follow up to keep things moving and ensure smooth experience.
• Coordinate with the sales team to activate accounts successfully.
• Own queries and find solutions to overcome challenges.
• Contribute to the wider team’s success and celebrate achievements.

Skills

Customer service

Administration

Organisational skills

Phone-based communication

Proactive attitude

Attention to detail

Team player

Tools

CRM systems

Internal systems

Job description

Trinity House Group Ltd is looking for a Sales Support Administrator in Leicester to join a busy, growing team. The role involves speaking with customers, setting up new accounts, and guiding clients through onboarding with strong administration and service focus.

You will manage your own workload, maintain accurate records, and collaborate with the sales team to ensure smooth account activations. Immediate start is available with a view to potential permanency.