Sales Support Administrator

Trinity House Group Ltd; Leicester Forest East; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Temporary assignment until January end

Potential permanent role

Full training and ongoing support

Collaborative team

Development opportunities

Competitive salary and benefits

Job summary

Trinity House Group Ltd is looking for a Sales Support Administrator in Leicester to join a busy, growing team. The role involves speaking with customers, setting up new accounts, and guiding clients through onboarding with strong administration and service focus.

You will manage your own workload, maintain accurate records, and collaborate with the sales team to ensure smooth account activations. Immediate start is available with a view to potential permanency.

Qualifications

• Experience in administration, customer service, or a telephone-based role.
• Confident, friendly communication and ability to build rapport quickly.
• Enjoy speaking with people and delivering excellent service.
• Strong organisational skills with ability to manage multiple priorities.
• Proactive with ownership of workload.
• Excellent attention to detail and right-first-time mindset.
• Positive attitude and willingness to support customers and colleagues.
• Ability to work independently while collaborating with a team.
• Immediate availability or short notice period.

Responsibilities

• Act as main point of contact for new customers and onboarding.
• Build relationships and deliver exceptional experience from first interaction.
• Contact customers by phone and email to gather information to set up new accounts.
• Guide customers through the account setup process and answer questions.
• Manage workload and prioritise onboarding activities.
• Update internal systems and maintain accurate customer records.
• Proactively follow up to keep things moving and ensure smooth experience.
• Coordinate with the sales team to activate accounts successfully.
• Own queries and find solutions to overcome challenges.
• Contribute to the wider team’s success and celebrate achievements.

Skills

Customer service

Administration

Organisational skills

Phone-based communication

Proactive attitude

Attention to detail

Team player

Tools

CRM systems

Internal systems

Job description

Sales Support Administrator

Leicester Immediate Start Available

We are delighted to be partnering with a well-established and growing business in Leicester that is looking to welcome a Sales Support Administrator to its team. This is a fantastic opportunity for someone who genuinely enjoys speaking with people, thrives in a busy environment and loves the satisfaction of seeing a process through from start to finish. Running until the end of January, this role has genuine potential to become permanent for the right person, with the business continually growing and investing in talented individuals who demonstrate the right attitude and ambition.

You’ll become an integral part of the customer journey, helping to ensure every new client receives a positive and seamless experience from day one. We’re looking for someone who is naturally organised, proactive and takes pride in delivering outstanding service. You’ll have the autonomy to manage your own workload and build relationships with a variety of customers, whilst working closely with a supportive team towards a shared goal. If you’re a people person who enjoys picking up the phone, solving problems and making things happen, this could be the perfect role for you.

What You Will Be Doing

• Acting as the main point of contact for new customers as they begin their journey with the business.
• Building strong relationships and delivering an exceptional experience from the very first interaction.
• Contacting customers by phone and email to gather the information required to set up new accounts.
• Guiding customers through the account setup process and answering any questions along the way.
• Managing your own workload and prioritising tasks to ensure onboarding activities are completed efficiently.
• Updating internal systems and maintaining accurate customer records.
• Following up proactively to keep things moving and ensure a smooth customer experience.
• Working closely with the sales team and wider business to coordinate successful account activations.
• Taking ownership of queries and finding solutions to overcome any challenges that arise.
• Contributing to the wider team's success and celebrating shared achievements.

What We Need From You

• Previous experience within administration, customer service, sales support or another telephone-based role.
• A confident and friendly communication style with the ability to build rapport quickly.
• A genuine enjoyment of speaking with people and providing excellent service.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach with the confidence to take ownership of your workload.
• Excellent attention to detail and a "right first time" mindset.
• A positive attitude and a willingness to support both customers and colleagues.
• The ability to work independently whilst thriving as part of a collaborative team.
• Immediate availability or a short notice period of up to one week.

Benefits

• Temporary assignment running until the end of January, with genuine potential to become permanent.
• The opportunity to join a successful and continually growing business.
• Full training and ongoing support from a collaborative team.
• A varied role where no two days are the same.
• The chance to take ownership and make a genuine impact on the customer experience.
• Opportunities for long-term development and progression for the right individual.
• Competitive salary and benefits package.

If you’re someone who loves building relationships, enjoys keeping busy and gets real satisfaction from helping customers and seeing things through to completion, we’d love to hear from you.

Job Ref: (phone number removed)