Customer Service Advisor

Confidential; East Midlands; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Full training provided

Permanent contract

Job summary

Confidential in Leicester is seeking a Customer Service Coordinator to join a friendly, growing team. You will speak with customers by telephone and email, handle enquiries, prepare quotations, and monitor orders to ensure on-time delivery.

Full training will be provided on our products and processes. You do not need years of experience; transferable skills and a confident, customer-focused approach are valued as you build a career in this office-based role.

Qualifications

• No formal experience required; transferable skills welcomed.
• Excellent verbal and written communication skills.
• Comfortable using a computer and learning new systems.

Responsibilities

• Speak with customers by telephone and email.
• Handle incoming enquiries and provide timely responses.
• Prepare quotations and follow them up with customers.
• Process and monitor customer orders from start to finish.
• Keep customers updated on progress and delivery timelines.
• Build and maintain relationships with regular customers.
• Follow up enquiries and identify potential opportunities.
• Collaborate with colleagues across departments to resolve issues.

Job description

Customer Service Coordinator

Location: Leicester
Job Type: Permanent, Full-Time
Pay: From 12.71 per hour

365 People are recruiting for an established Leicester-based business looking for a Customer Service Coordinator to join their friendly and growing team.

This is an excellent opportunity for someone looking to build a career in customer service and sales support.

You do not need years of experience for this position. You may already have some customer service, administration or sales experience, but we are equally interested in people with transferable skills who are confident communicating with customers and keen to learn.

Full training will be provided on the company's products, systems and processes.

The Role

Your duties will include:

• Speaking with customers by telephone and email
• Handling incoming enquiries
• Preparing quotations and following them up
• Processing and monitoring customer orders
• Keeping customers updated on progress
• Building relationships with regular customers
• Following up enquiries and potential opportunities
• Liaising with colleagues and other departments
• Helping resolve customer queries
• Keeping customer and order information up to date
• Providing general sales and administration support
• Learning the company's products and services
• Taking on additional responsibility as your confidence develops

Who We're Looking For

We're more interested in finding the right person than somebody who ticks every box on a CV.

You could currently be working in customer service, administration, retail, hospitality, sales or another customer-facing environment and be looking for an opportunity to move into an office-based commercial role.

We'd like somebody who:

• Is friendly, approachable and comfortable speaking to people
• Has a good telephone manner
• Communicates clearly
• Is organised and reliable
• Is comfortable using a computer
• Is willing to learn
• Will follow things up and take ownership
• Enjoys working as part of a team
• Takes pride in providing good customer service
• Wants to develop and progress

Previous office-based customer service, sales administration or internal sales experience would be useful, but it isn't essential.

Experience within manufacturing, signage, print or a similar environment would also be helpful, but again is not required.

Why Apply?

This isn't a role where you're expected to arrive knowing everything.

You'll be supported while you learn the business and its products, with the opportunity to develop your customer service and commercial skills and gradually take on more responsibility.

If you're personable, switched on and willing to get involved, we'd like to hear from you.