Sales Support Administrator

Trinity House Group Ltd; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Temporary assignment until January end

Full training and ongoing support

Opportunity for permanent placement

Competitive salary and benefits

Job summary

Trinity House Group Ltd in Leicester is seeking a Sales Support Administrator to join its busy team. This role is ideal for someone who enjoys speaking with people, staying organised and delivering a seamless customer journey from day one.

The position offers training and the chance to develop within a growing business. You will work closely with the sales team, contact customers by phone and email, gather information to set up new accounts, and manage tasks to ensure onboarding is completed

Qualifications

• Experience in administration or customer service roles.
• Strong telephone communication and relationship-building skills.
• Organised with ability to manage multiple priorities.
• Proactive and customer-focused mindset with attention to detail.

Responsibilities

• Be main contact for new customers and support their onboarding.
• Build rapport and ensure a smooth first interaction.
• Call and email customers to gather information for new accounts.
• Guide customers through account setup and respond to questions.
• Manage workload and prioritise onboarding tasks efficiently.
• Update internal systems and keep accurate records.

Skills

Administration

Customer service

Sales support

Telephone communication

Organisational skills

Tools

CRM software

Data entry

Job description

Sales Support Administrator

Leicester | Immediate Start Available

We are delighted to be partnering with a well-established and growing business in Leicester that is looking to welcome a Sales Support Administrator to its team. This is a fantastic opportunity for someone who genuinely enjoys speaking with people, thrives in a busy environment and loves the satisfaction of seeing a process through from start to finish. Running until the end of January, this role has genuine potential to become permanent for the right person, with the business continually growing and investing in talented individuals who demonstrate the right attitude and ambition.

You’ll become an integral part of the customer journey, helping to ensure every new client receives a positive and seamless experience from day one. We're looking for someone who is naturally organised, proactive and takes pride in delivering outstanding service. You'll have the autonomy to manage your own workload and build relationships with a variety of customers, whilst working closely with a supportive team towards a shared goal. If you're a people person who enjoys picking up the phone, solving problems and making things happen, this could be the perfect role for you.

What You Will Be Doing

• Acting as the main point of contact for new customers as they begin their journey with the business.
• Building strong relationships and delivering an exceptional experience from the very first interaction.
• Contacting customers by phone and email to gather the information required to set up new accounts.
• Guiding customers through the account setup process and answering any questions along the way.
• Managing your own workload and prioritising tasks to ensure onboarding activities are completed efficiently.
• Updating internal systems and maintaining accurate customer records.
• Following up proactively to keep things moving and ensure a smooth customer experience.
• Working closely with the sales team and wider business to coordinate successful account activations.
• Taking ownership of queries and finding solutions to overcome any challenges that arise.
• Contributing to the wider team's success and celebrating shared achievements.

What We Need From You

• Previous experience within administration, customer service, sales support or another telephone-based role.
• A confident and friendly communication style with the ability to build rapport quickly.
• A genuine enjoyment of speaking with people and providing excellent service.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach with the confidence to take ownership of your workload.
• Excellent attention to detail and a "right first time" mindset.
• A positive attitude and a willingness to support both customers and colleagues.
• The ability to work independently whilst thriving as part of a collaborative team.
• Immediate availability or a short notice period of up to one week.

Benefits

• Temporary assignment running until the end of January, with genuine potential to become permanent.
• The opportunity to join a successful and continually growing business.
• Full training and ongoing support from a collaborative team.
• A varied role where no two days are the same.
• The chance to take ownership and make a genuine impact on the customer experience.
• Opportunities for long-term development and progression for the right individual.
• Competitive salary and benefits package.

If you're someone who loves building relationships, enjoys keeping busy and gets real satisfaction from helping customers and seeing things through to completion, we'd love to hear from you.

Job Ref: (phone number removed)