Client Experience Lead - Onboarding & Support

Latus Group; Leicester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave, plus bank/public

Birthday day off

Bupa Healthcare Cash Plan

Life insurance

Contributory pension

Yodha Wellbeing App

Employee discounts

Job summary

Latus Group is hiring a Customer Support Executive in Leicester for a full-time, onsite role. You will work closely with Account Managers to support daily service delivery, respond to customer queries, and ensure tasks are completed to a high standard.

This position focuses on onboarding, client liaison, and maintaining strong customer relationships to drive client success. A proactive, organised candidate will thrive in a growing team and contribute to ongoing improvements.

Qualifications

• Strong customer-facing communication—clear, prompt and personable in writing and by phone.
• Highly organised, with discipline to track actions and close tasks.
• Confident coordinating across internal teams to resolve queries.
• Comfortable with data—maintaining accurate records and clear updates.
• Collaborative and dependable, supporting Account Managers.
• Calm under growing workload, delivering consistent service across multiple accounts.

Responsibilities

• Support seamless onboarding of new clients across Latus Group services.
• Be a day-to-day contact for key customers and support delivery.
• Manage customer queries and coordinate internal responses.
• Track actions, issues, bookings and service delivery.
• Support Account Managers with meetings, reports and account updates.
• Monitor service levels and escalate risks or recurring issues.
• Help resolve invoicing, scheduling and operational queries.
• Maintain accurate customer records and action logs.
• Identify opportunities to improve the customer experience.

Skills

Customer-facing communication

Organised

Coordinate across teams

Data handling

Collaborative

Calm under workload

Tools

CRM / activity systems

Reporting tools

Job description

Latus Group is hiring a Customer Support Executive in Leicester for a full-time, onsite role. You will work closely with Account Managers to support daily service delivery, respond to customer queries, and ensure tasks are completed to a high standard.

This position focuses on onboarding, client liaison, and maintaining strong customer relationships to drive client success. A proactive, organised candidate will thrive in a growing team and contribute to ongoing improvements.