Customer Onboarding Manager (UK)

Qargo TMS; Remote; GBP 60,000 - 80,000; Full time

Job summary

A growing SaaS transport management platform is seeking a Customer Onboarding Manager to facilitate a smooth implementation for clients. This remote role based in the UK includes regular travel to customers. The ideal candidate will have experience in the logistics industry, strong communication abilities, and a proactive attitude. Responsibilities include guiding customers, documenting insights, and collaborating with internal teams. Join us to make a significant impact as we expand across Europe.

Benefits

Competitive salary package

Flexible and trust-based working environment

Ownership and responsibility in your role

Qualifications

• Experience in an operational role within the transport or logistics industry.
• Self-starter who enjoys variety in their work.
• Passionate about delivering excellent client experiences.

Responsibilities

• Build strong relationships with customers to understand their workflows.
• Guide customers through the onboarding process for software implementation.
• Act as the first point of contact during onboarding and ensure satisfaction.
• Document findings and share insights with internal teams.
• Collaborate closely with engineering, sales, and product teams.

Skills

Experience in the transport or logistics industry

Strong communication skills

Customer-focused

Proactive and organised

Job description

🌍 About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent, rapidly expanding across Europe.

Our platform is an all-in-one system, handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.

Qargo is designed to help modern transport and logistics operations run more efficiently, while increasing profitability and sustainability.

💼 About the Role

As a Customer Onboarding Manager, you will guide our customers through their onboarding journey and ensure they experience a smooth and valuable implementation of Qargo.

You’ll act as their trusted advisor, helping them optimise their workflows and processes, while serving as the bridge between customers and our internal teams.

This is a remote role based in the UK, with regular (weekly) travel to customers across the country.

🔑 Key Responsibilities

• Build strong relationships with customers, understanding their workflows and business needs.
• Guide customers through the onboarding process and ensure a successful software implementation.
• Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction.
• Document findings and share insights with internal teams to help improve our product and processes.
• Continuously enhance our knowledge base and customer guides.
• Support pre-sales activities by analysing potential client needs and providing input during demos.
• Collaborate closely with our engineering, sales, and product teams.
• Travel regularly to visit customers throughout the UK.

✅ Skills & Experience

• Experience in the transport or logistics industry, ideally in an operational role (e.g., transport planner, dispatcher).
• A self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• Customer-focused and passionate about delivering the best possible client experience.
• Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.

🤝 What We Offer

• A competitive salary package.
• A role with real ownership, responsibility, and impact.
• The chance to join our Dream Team and grow alongside Qargo as we expand across Europe.
• A flexible and trust-based working environment.