Customer Logistics Manager

Line Up Aviation; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent recruitment agency seeks a Customer Logistics Manager in Oxford. This is a contract role for 12 months where you will enhance customer satisfaction, support management, and develop supplier relationships. Required qualifications include strong logistics experience, team-player mentality, and proficiency in SAP. The role demands excellent communication skills and the ability to handle multiple tasks effectively. This position is fully onsite with a competitive hourly rate of £22.44 via Umbrella, inside IR35.

Qualifications

• Excellent written and verbal communication skills.
• Ability to organise time and resources effectively.
• Aptitude for independent work and multitasking.

Responsibilities

• Provide support to senior management to meet company targets.
• Develop and maintain relationships with suppliers and customers.
• Act as the main point of contact for inquiries.

Skills

Strong Logistics experience

Customer-centric mindset

Analytical and problem solving skills

Team player

Positive attitude under stress

Tools

SAP

Microsoft Office

Google Workspace

Job description

Our client has an opportunity for a Customer Logistics Manager to join them on a contract basis for 12 months. You will be responsible for identifying and developing new opportunities in conjunction with suppliers and customers.

Role: Customer Logistics Manager

Location: Oxford - fully onsite

Hours: 35 per week

Hourly Rate: 22.44 per hour via Umbrella, inside IR35

Clearance: BPSS required before starting

What you’ll be doing

• Provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• Develop, maintain and improve successful relationships with the Supply Chain Partners and Customer.
• Develop and maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate Commercial awareness in all business activities ensuring that the commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight such potential opportunities to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally.
• Identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base.
• Ensure that customers are fully aware of any supply issues which may compromise production and operations.
• Ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession.
• Maintain departmental administrative systems and provide accurate documentation in order that support functions can operate efficiently (e.g. cost file maintenance, product description database, invoice queries).
• Support and promote continuous improvement programmes.
• Support with customs clearance elements following company procedures.
• Ensure awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
• Provide regular reports on progress of investigations and work in progress to the Team Leaders.
• Coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Team Leader.
• Provide temporary holiday cover for another product area or platform.
• Enhance customer satisfaction through active contribution.
• Ensure adherence to the Code of Conduct.

Requirements

Essential

• Capable of effectively communicating ideas and information to a diverse range of internal and external audiences, utilising both written and verbal communication methods.
• Strong Logistics experience.
• Customer-centric mindset, ensuring the customer's viewpoint remains the highest.
• Able to organise time and resources effectively to achieve goals and objectives.
• Proficient in analytical and problem solving skills.
• Ability to work independently and handle multiple tasks.
• Proficient in both Microsoft Office and Google Workspace.
• Ability to unite and involve as a team; or a team player.
• Positive, self‑motivated, enthusiastic and flexible.
• Proficiency in handling stress and approaching challenges with a positive mindset.

Desirable

• Experience with SAP or similar enterprise systems.
• Knowledge of UK Customs and export regulations.
• Compliance with procurement, competition law and legislative requirements.
• Understanding contracts with all constraints.
• Autonomy synthesis and coordination skills.
• French and/or German speaking.

If you are interested in applying for this position and you meet the requirements, please apply!