Customer Liasion Advisor

Sureserve; Brighouse; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading asset and energy services provider based in Brighouse seeks a dedicated professional to manage relationships between residents and our internal teams. The role focuses on resolving complaints, developing strong ties with clients, and ensuring effective communication. You will be responsible for introducing works to residents, arranging assessments, and maintaining accurate documentation. The ideal candidate has excellent customer service skills and is proficient in MS Office. Additional benefits include a competitive salary and flexible leave options.

Benefits

£27,000-£30,000 salary

29 days annual leave

Employer-contributed pension scheme

Enhanced maternity/paternity leave

Flexible benefits (e.g., Bike to Work, Health Shield care plan)

Qualifications

• Strong communicator capable of managing complaints effectively.
• Ability to produce high-quality reports.
• Highly organized with excellent attention to detail.

Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop relationships with client representatives and housing departments.
• Identify high-risk or vulnerable residents with Site Managers.
• Introduce scope of works to residents and provide aftercare packs.
• Arrange assessments for surveys and works, confirming dates in writing.
• Create and maintain accurate plot files and assist in project management.
• Collaborate with the Community Investment Team on newsletters and competitions.
• Conduct satisfaction surveys and observe site Health & Safety rules.

Skills

Excellent customer service skills

Strong communication skills

Competent in MS Office (Word & Excel)

Organizational skills

Attention to detail

Job description

Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

This fast paced role will see you work from our Brighouse office and be the vital link between residents, sub-contractors, client representatives, and our internal team, ensuring positive relationships and effective communication throughout every engagement.

Key Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Establish individual requirements through resident profiling; identify high‑risk or vulnerable residents and work with Site Managers to tailor work accordingly.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.

Experience & Skills Required

• Excellent customer service skills and the ability to produce high‑quality reports.
• A strong communicator with the ability to manage complaints effectively
• Competent in MS Office (Word & Excel).
• Highly organized with excellent attention to detail and the ability to work an ever‑changing workload.

What We Offer

• £27,000-£30,000
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer‑contributed pension scheme
• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential.

Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment.