Customer Liaison Officer

Ambitek Limited; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A community-focused organization in the UK is seeking a Customer Liaison Officer to support residents during improvement works in their homes. The role involves acting as the first point of contact, managing concerns, and ensuring a positive experience for all residents. Candidates should have excellent communication skills and previous customer-facing experience, with a minimum education of GCSEs. A competitive salary of £26,000 is on offer alongside professional development opportunities.

Benefits

Competitive salary starting from £26,000

Company vehicle provided

Training and professional development opportunities

Supportive team environment

Opportunity to make a difference

Qualifications

• Experience in customer-facing roles, particularly in housing or community engagement.
• Skilled in managing concerns and complaints effectively.

Responsibilities

• Act as the trusted point of contact for residents during improvement works.
• Explain the benefits of works to residents, building trust.
• Support vulnerable residents throughout the process.
• Collaborate with site and office teams to resolve issues.

Skills

Excellent communication

Empathetic

Approachable

Solutions-focused

Organisational skills

Attention to detail

Education

GCSEs (or equivalent)

Qualifications in customer service

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about supporting people and improving customer experiences? We’re looking for a Customer Liaison Officer to be the key link between project teams and residents, ensuring a smooth, positive experience for the community.

About the Role

As a Customer Liaison Officer, you’ll be the first point of contact for residents while improvement works are carried out in their homes. You’ll provide reassurance, information and support throughout the process, helping residents feel confident and comfortable every step of the way.

Key Responsibilities

• Resident Support & Communication – act as the trusted point of contact for residents, providing updates, handling queries and managing concerns.
• Engagement & Education – explain the nature and benefits of works to residents, building trust and understanding.
• Comfort & Reassurance – support residents, especially those who may be vulnerable or anxious about the process.
• Collaboration – work closely with site and office teams to resolve issues quickly and ensure smooth project delivery.
• Reporting – maintain accurate records of interactions, feedback and customer satisfaction to drive continuous improvement.

What We’re Looking For

• Experience: Previous customer-facing experience (housing, community engagement or related sectors ideal). Skilled in managing concerns and complaints.
• Skills: Excellent communication, empathetic, approachable and solutions-focused. Strong organisational skills with attention to detail.
• Technical: Confident using Microsoft Office. Experience with CRM systems would be an advantage.
• Education: GCSEs (or equivalent) required; additional qualifications in customer service are a plus.

What’s on Offer

• Competitive salary starting from £26,000 (DOE)
• Company vehicle provided
• Training and professional development opportunities
• Supportive team environment
• The chance to make a genuine difference to people’s lives

Working Hours & Conditions

Monday to Friday, primarily site-based across Cumbria and Northumberland

Occasional flexibility required for resident meetings outside standard hours

If you’re motivated by helping people, enjoy working with communities and want to join a values-driven team, we’d love to hear from you.