Customer Insights & Quality Analyst (Hybrid)

Right Now Recruitment; Basingstoke; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A recruitment agency seeks a detail-oriented Customer Insights & Quality Analyst in Basingstoke. This hybrid role focuses on collecting and analyzing customer data to improve satisfaction and operational efficiency. The successful candidate will manage dashboards, support warranty processes, and conduct customer surveys while collaborating with various stakeholders. Strong data analysis skills and proficiency in CRM systems are essential for this position.

Qualifications

• Ability to collect, organise, and interpret data from multiple sources.
• Proficiency with CRM systems, databases, spreadsheets, and reporting tools.
• Confident and professional, capable of interacting with stakeholders.

Responsibilities

• Collect and analyze customer data to identify trends and provide actionable insights.
• Develop and maintain dashboards and reports for performance metrics.
• Enhance the Customer Service Management platform and manage warranty processes.
• Conduct quarterly customer satisfaction surveys for service improvements.
• Collaborate with teams and suppliers to monitor KPIs and handle returns.

Skills

Data analysis

CRM proficiency

Stakeholder interaction

Detail-focused

Adaptable

Job description

A recruitment agency seeks a detail-oriented Customer Insights & Quality Analyst in Basingstoke. This hybrid role focuses on collecting and analyzing customer data to improve satisfaction and operational efficiency. The successful candidate will manage dashboards, support warranty processes, and conduct customer surveys while collaborating with various stakeholders. Strong data analysis skills and proficiency in CRM systems are essential for this position.