Customer Income Advisor

Sovereign Network Group; Greenham; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Holiday buy/sell

3 wellbeing days and 2 volunteering?}

Pension match up to 12%

Life cover 4x salary

Enhanced maternity/paternity/adoption

Private medical insurance

Dental insurance

Critical illness cover

Wellbeing discounts & gym membership

24/7 virtual GP access

Job summary

Sovereign Network Group in the United Kingdom is seeking a Customer Income Advisor to join our Customer Accounts team covering North Hants, Surrey and Slough. The role is hybrid with two days in the office at Greenham, requiring travel and a full driving licence.

You'll provide budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services, working with internal and external partners to deliver the best outcomes.

Qualifications

• Up-to-date working knowledge of the benefits system.
• Experience helping customers complete statements and applications.
• Ability to work with internal and external partners to achieve best outcomes.
• Experience supporting vulnerable customers with empathy.
• Effective decision-making, discretion and ability to prioritise a busy workload.

Responsibilities

• Provide budgeting and welfare benefit advice.
• Complete income and expenditure statements.
• Assist with benefit and grant applications.
• Signpost for additional support.
• Work with partners including Housing Benefit, DWP and money/debt/legal services.
• Travel for the role; driving licence is essential.

Skills

Benefits knowledge

Budgeting

Customer support

Stakeholder liaison

Empathy

Decision making

Job description

Salary: £32,000.00 - £38,000.00 Per year

Can you deliver customer-centric welfare benefit advice and income maximisation?

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.

We have an opportunity for a Customer Income Advisor to join our Customer Accounts team covering North Hants Surrey, Slough. Your office base will be Greenham.

This is a hybrid working role with 2 days per week in the office.

The Role:

As a Customer Income Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

• An up-to-date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

A DBS check will also be undertaken for the successful candidate.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note an Enhanced DBS check will be undertaken for the successful candidate.