Customer Services Advisor

SNG (Sovereign Network Group); Hertford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working after 6 months

25 days holiday

Pension & life cover

Private medical insurance

Job summary

Sovereign Network Group is seeking a Customer Service Advisor to be the first point of contact for our customers. You will handle a range of queries, report repairs, and liaise with colleagues across the business to provide accurate information and timely resolutions.

The role requires a can-do attitude, excellent communication skills, and proficient IT and CRM usage. After an initial on-site period in Hertford, a hybrid working arrangement is available.

Qualifications

• Experience in a busy customer service environment.
• Excellent verbal and written communication.
• Focus on delivering great customer experience and resolving queries.

Responsibilities

• Speak with customers to understand and resolve queries; liaise with colleagues across the business for answers when needed.
• Record relevant details in our systems to diagnose issues and provide accurate responses.
• Take ownership of customer issues and ensure timely resolutions.
• Collaborate with team and other departments to ensure timely responses to customers.

Skills

Customer service experience

Communication skills

Interpersonal skills

Empathy and resilience

Timekeeping and reliability

IT skills (MS Office/Outlook)

CRM systems experience

Tools

CRM systems

Job description

Salary:£28,000.00 - £28,000.00 Per yearOur Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time, permanent and 12 month Fixed Term Customer Service Advisors working 37 hours a week.You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working.We offer a starting salary of circa £28,000.The RoleYou'll be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.You could be reporting repairs, answering questions about rent payments, complaints, reporting anti social behaviour and general enquiries around rehousing and SNG.You'll ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possibleYou will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responsesYou'll communicate effectively making sure we give our customers clear, accurate information and advice in a professional mannerYou will Work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queriesWhat we need from youWe need you to have experience of working in a busy customer service environment where you have focused on a great customer experience and the resolution of customer queries.We are looking for:A ‘can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experienceExcellent interpersonal skills, and the ability to consider our customers needs with empathy and resilienceExcellent verbal and written communication skillsThe ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliabilityExcellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systemsThe start date for this role is Friday 6th NovemberInterviews will take place in Hertford on Monday 12th and Tuesday 13th October.Job DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.