Income & Benefits Advisor: Empower Budgeting & Grants

Sovereign Network Group; Cold Ash; On-site; GBP 22,000 - 29,000; Full time

Job summary

Sovereign Network Group in England is seeking a Customer Income Advisor to provide budgeting and welfare benefit advice, complete Income and Expenditure statements, and support benefit and grant applications.

You will signpost for additional support, collaborate with internal and external partners, and support vulnerable customers with kindness. A car and full driving licence are essential, and a DBS check will be undertaken.

Qualifications

• Up-to-date knowledge of the benefits system.
• Experience assisting customers to complete statements and applications.
• Ability to collaborate with internal and external partners to achieve customer outcomes.
• Experience supporting vulnerable customers with kindness and empathy.
• Demonstrates effective decision-making, diplomacy and confidentiality when handling workloads.

Responsibilities

• Provide budgeting and welfare benefit advice to customers.
• Complete Income and Expenditure statements and assist with benefit and grant applications.
• Signpost customers to additional support and services as needed.

Skills

Benefits knowledge

Budgeting advice

Statement & applications

Partnership working

Support for vulnerable customers

Decision making

Confidentiality

Prioritisation

Job description

Sovereign Network Group in England is seeking a Customer Income Advisor to provide budgeting and welfare benefit advice, complete Income and Expenditure statements, and support benefit and grant applications.

You will signpost for additional support, collaborate with internal and external partners, and support vulnerable customers with kindness. A car and full driving licence are essential, and a DBS check will be undertaken.