Customer Income Advisor

Sovereign Network Group; Thatcham; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Buy/Sell holiday

Matched pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym memberships

24/7 virtual GP

Job summary

Sovereign Network Group invites applications for a Customer Income Advisor to join the Customer Accounts team. The role is hybrid, based at Greenham with 2 days per week in the office, supporting North Hants, Surrey and Slough. DBS check will be undertaken and a driving licence is essential for travel across regions.

You will deliver budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services.

Qualifications

• Up-to-date working knowledge of the benefits system.
• Experience helping customers complete statements and applications.
• Ability to collaborate with internal and external partners to secure the best outcome.
• Experience supporting vulnerable customers with kindness and empathy.
• Strong decision-making, confidentiality and workload prioritisation.
• Willingness to travel and hold a full driving licence.

Responsibilities

• Provide budgeting and welfare benefit advice to customers.
• Complete Income and Expenditure statements and assist with benefit and grant applications.
• Signpost customers to additional support services as needed.
• Work with partners such as Housing Benefit, DWP and external advisers to achieve outcomes.

Job description

Salary: £32,000.00 - £38,000.00 Per year Can you deliver customer-centric welfare benefit advice and income maximisation? SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. We have an opportunity for a Customer Income Advisor to join our Customer Accounts team covering North Hants Surrey, Slough. Your office base will be Greenham. This is a hybrid working role with 2 days per week in the office.

The Role

As a Customer Income Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions, and independent money, debt or legal advice services.

To be successful in this role you'll need:

• An up-to-date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values.

Please note an Enhanced DBS check will be undertaken for the successful candidate.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever you are, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.