Customer Income Advisor

Sovereign Network Group; Cold Ash; On-site; GBP 22,000 - 29,000; Full time

Job summary

Sovereign Network Group in England is seeking a Customer Income Advisor to provide budgeting and welfare benefit advice, complete Income and Expenditure statements, and support benefit and grant applications.

You will signpost for additional support, collaborate with internal and external partners, and support vulnerable customers with kindness. A car and full driving licence are essential, and a DBS check will be undertaken.

Qualifications

• Up-to-date knowledge of the benefits system.
• Experience assisting customers to complete statements and applications.
• Ability to collaborate with internal and external partners to achieve customer outcomes.
• Experience supporting vulnerable customers with kindness and empathy.
• Demonstrates effective decision-making, diplomacy and confidentiality when handling workloads.

Responsibilities

• Provide budgeting and welfare benefit advice to customers.
• Complete Income and Expenditure statements and assist with benefit and grant applications.
• Signpost customers to additional support and services as needed.

Skills

Benefits knowledge

Budgeting advice

Statement & applications

Partnership working

Support for vulnerable customers

Decision making

Confidentiality

Prioritisation

Job description

As a Customer Income Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

• An up-to-date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.