Hybrid Income & Benefits Advisor

Sovereign Network Group; Greenham; Híbrido; GBP 32 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday + bank holidays

Holiday buy/sell

3 wellbeing days and 2 volunteering?}

Pension match up to 12%

Life cover 4x salary

Enhanced maternity/paternity/adoption

Private medical insurance

Dental insurance

Critical illness cover

Wellbeing discounts & gym membership

24/7 virtual GP access

Resumo da oferta

Sovereign Network Group in the United Kingdom is seeking a Customer Income Advisor to join our Customer Accounts team covering North Hants, Surrey and Slough. The role is hybrid with two days in the office at Greenham, requiring travel and a full driving licence.

You'll provide budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services, working with internal and external partners to deliver the best outcomes.

Qualificações

• Up-to-date working knowledge of the benefits system.
• Experience helping customers complete statements and applications.
• Ability to work with internal and external partners to achieve best outcomes.
• Experience supporting vulnerable customers with empathy.
• Effective decision-making, discretion and ability to prioritise a busy workload.

Responsabilidades

• Provide budgeting and welfare benefit advice.
• Complete income and expenditure statements.
• Assist with benefit and grant applications.
• Signpost for additional support.
• Work with partners including Housing Benefit, DWP and money/debt/legal services.
• Travel for the role; driving licence is essential.

Conhecimentos

Benefits knowledge

Budgeting

Customer support

Stakeholder liaison

Empathy

Decision making

Descrição da oferta de emprego

Sovereign Network Group in the United Kingdom is seeking a Customer Income Advisor to join our Customer Accounts team covering North Hants, Surrey and Slough. The role is hybrid with two days in the office at Greenham, requiring travel and a full driving licence.

You'll provide budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services, working with internal and external partners to deliver the best outcomes.