Hybrid Income & Welfare Advisor

Sovereign Network Group; Thatcham; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Buy/Sell holiday

Matched pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym memberships

24/7 virtual GP

Job summary

Sovereign Network Group invites applications for a Customer Income Advisor to join the Customer Accounts team. The role is hybrid, based at Greenham with 2 days per week in the office, supporting North Hants, Surrey and Slough. DBS check will be undertaken and a driving licence is essential for travel across regions.

You will deliver budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services.

Qualifications

• Up-to-date working knowledge of the benefits system.
• Experience helping customers complete statements and applications.
• Ability to collaborate with internal and external partners to secure the best outcome.
• Experience supporting vulnerable customers with kindness and empathy.
• Strong decision-making, confidentiality and workload prioritisation.
• Willingness to travel and hold a full driving licence.

Responsibilities

• Provide budgeting and welfare benefit advice to customers.
• Complete Income and Expenditure statements and assist with benefit and grant applications.
• Signpost customers to additional support services as needed.
• Work with partners such as Housing Benefit, DWP and external advisers to achieve outcomes.

Job description

Sovereign Network Group invites applications for a Customer Income Advisor to join the Customer Accounts team. The role is hybrid, based at Greenham with 2 days per week in the office, supporting North Hants, Surrey and Slough. DBS check will be undertaken and a driving licence is essential for travel across regions.

You will deliver budgeting and welfare benefit advice, assist with income statements and benefit applications, and signpost customers to additional support services.