Customer Growth & Marketing Executive

Workforce Staffing Ltd; Redditch; On-site; GBP 32,000 - 39,000; Full time

Job summary

Workforce Staffing Ltd on behalf of an established business seeks a Customer Account & Marketing Executive in Redditch (B98). The role combines account management, sales, business development and marketing to deliver excellent service from initial enquiry through to delivery.

You'll manage day-to-day customer relationships, support quotations and CRM records, and contribute to digital marketing across social channels. The position is permanent and salary is up to £35,000.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Experience creating social media or digital content.
• Confidence using LinkedIn, Facebook and/or Instagram.
• Excellent organisation and attention to detail.
• A creative and proactive approach.
• Good commercial awareness.
• Confidence communicating with customers by telephone, email and face-to-face.

Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Respond to customer enquiries and provide a high level of customer service.
• Prepare and follow up quotations.
• Maintain regular communication with customers regarding bookings and service delivery.
• Identify opportunities to develop and grow existing accounts.
• Build strong relationships with customers, suppliers and industry contacts.
• Maintain accurate CRM and customer records.
• Support lead generation and new business activity.
• Research prospective customers and new market opportunities.
• Carry out proactive outreach via telephone, email, social media and networking.
• Follow up marketing-generated leads and commercial opportunities.
• Introduce the company's services to prospective customers.
• Support customer presentations, proposals and account reviews.
• Work alongside the wider Sales team to identify opportunities for additional services.
• Take ownership of day-to-day social media activity across LinkedIn, Facebook and Instagram.
• Create engaging and professional content aligned with the company's brand.
• Plan and schedule content using the marketing calendar.
• Maintain and update website content.
• Create digital graphics and marketing materials.
• Coordinate photography and video content.
• Support newsletters, email campaigns, case studies and promotional activity.
• Create content showcasing projects, tours, events, customers and company achievements.
• Monitor engagement and digital performance.
• Research industry trends and competitor activity and bring forward new content ideas.

Job description

Workforce Staffing Ltd on behalf of an established business seeks a Customer Account & Marketing Executive in Redditch (B98). The role combines account management, sales, business development and marketing to deliver excellent service from initial enquiry through to delivery.

You'll manage day-to-day customer relationships, support quotations and CRM records, and contribute to digital marketing across social channels. The position is permanent and salary is up to £35,000.