Senior Account Manager

The Holt; Holt End; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

4-day working week

Competitive salary

Career development opportunities

Job summary

The Holt in Holt End, Worcestershire seeks a Senior Account Manager to drive growth within existing accounts and identify new opportunities. You will be the primary contact for customers, promoting manufacturing capabilities and coordinating with internal teams.

The role includes customer visits across the UK, possible international travel, and leading the Accounts team to deliver exceptional service and revenue growth. Salary £35,000–£37,000 with a 4-day week.

Qualifications

• Experience in account management or business development.
• Excellent communication and interpersonal skills.
• Strong commercial mindset and customer-focused approach.
• Experience leading teams and coordinating across departments.

Responsibilities

• Manage and grow relationships with existing customers and identify new opportunities.
• Lead contact for inquiries, quotations, orders, and communications.
• Promote products and manufacturing capabilities through engagement and marketing.
• Support customer visits, presentations and on-site demonstrations.
• Work with Production, Quality and Technical teams to meet requirements.
• Develop customer communications plans including LinkedIn and newsletters.
• Prepare quotations, collect feedback, and maximize conversions.
• Monitor KPIs and drive continuous improvement.
• Train and develop accounts team members.
• Conduct customer visits across the UK and internationally.
• Support growth through proactive sales activity and relationship management.

Skills

Account Management

Customer Relationship Management

Business Development

Communication Skills

Leadership

Travel willingness

Driving Licence

KPIs & Analytics

Job description

Senior Account Manager

Start Date: 2026-09-03T10:19:12

Location: Holt End, Worcestershire, GB, B98 9

Contract Type: Permanent

End Date: 2026-10-01T20:34:11.79

Salary Range: £35,000 - £37,000 per annum depending on experience

Senior Account Manager Redditch £(phone number removed) per annum depending on experience. Are you a commercially minded relationship builder with a passion for customer service and business growth? We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team. As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

Senior Account Manager duties:

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

Skills and Experience:

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

What We Offer:

• A competitive basic salary
• The benefits of a 4-day working week
• Opportunity to play a key role in a growing and innovative manufacturing business
• Collaborative and supportive team environment
• Career development and progression opportunities
• The chance to make a real impact on customer satisfaction and business growth
• Varied role with customer interaction, strategic planning and team leadership responsibilities