Senior Account Manager

JAM Recruitment Ltd; Redditch; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

4 days working week

Career development

Job summary

JAM Recruitment Ltd in Redditch is seeking a Senior Account Manager to lead the Customer Accounts team, acting as the primary contact for key clients and driving revenue. You will nurture relationships, spot opportunities for business expansion, promote manufacturing services, and travel across the UK to visit customers.

The role offers a competitive salary and a full-time contract with development opportunities in a growing manufacturing business.

Qualifications

• Previous experience in Account Management, Customer Relationship Management or Business Development.
• Excellent communication, presentation and interpersonal skills.
• A strong commercial mindset and customer-focused approach.
• Experience leading, motivating and developing teams.
• Full UK driving licence and willingness to travel for customer visits.

Responsibilities

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.

Skills

Account Management

Relationship building

Leadership

Job description

The Senior Account Manager position in Redditch carries a salary of £35,000 to £37,000 per annum, reflecting experience, on a full-time basis. This role centres on leading the Customer Accounts team and acting as the primary contact for key clients. Responsibilities include nurturing existing relationships, spotting avenues for business expansion, and promoting manufacturing services to boost revenue. The post demands a commercially astute individual with strong leadership qualities and a service-focused approach. Pertemps Redditch Commercial seeks a relationship builder capable of steering account strategy and maintaining high service standards across a varied portfolio. Senior Account Manager Redditch £35,000-37,000 per annum depending on experience.

Are you a commercially minded relationship builder with a passion for customer service and business growth? We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team. As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

In return you can expect to receive a competitive basic salary and the benefits of a 4 days working week as well as Opportunity to play a key role in a growing and innovative manufacturing business. Collaborative and supportive team environment. Career development and progression opportunities. The chance to make a real impact on customer satisfaction and business growth. Varied role with customer interaction, strategic planning and team leadership responsibilities.