Senior Account Manager

West Midlands and Worcestershire Perm Hub; Holt End; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

4 days working week

Career development opportunities

Job summary

West Midlands and Worcestershire Perm Hub in Redditch is seeking a Senior Account Manager to drive revenue across existing and new accounts. You will be the primary contact for customers, manage quotations, and lead the Accounts team.

You will promote our manufacturing capabilities, ensure excellent service, and collaborate with Production, Quality and Technical teams to meet customer requirements. Some travel across the UK is expected.

Qualifications

• Experience in Account Management, Customer Relationship Management or Business Development.
• Strong communication and interpersonal skills with a commercial focus.
• Proven ability to lead, motivate and develop teams.
• Willingness to travel for customer visits and meetings.

Responsibilities

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting products, services and manufacturing expertise through engagement and marketing.
• Supporting customer visits, presentations and on-site demonstrations.
• Collaborating with Production, Quality and Technical teams to meet customer requirements.
• Managing customer communications plans, including content and newsletters.
• Progressing quotations and maximizing conversion opportunities.
• Monitoring KPIs to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

Skills

Account management

Communication

Leadership

Analytical thinking

Problem solving

Stakeholder influence

Travel willingness

Driving licence

Job description

Senior Account Manager

Redditch

£(phone number removed) per annum depending on experience.

Are you a commercially minded relationship builder with a passion for customer service and business growth?

We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.

As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

Senior Account Manager duties:-

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

The successful Senior Account Manager will have the following skills and experience.

• We're seeking an ambitious, organised and commercially aware professional who can build credibility with customers and colleagues alike.
• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

In return you can expect to receive a competitive basic salary and the benefits of a 4 days working week as well as

• Opportunity to play a key role in a growing and innovative manufacturing business.
• Collaborative and supportive team environment.
• Career development and progression opportunities.
• The chance to make a real impact on customer satisfaction and business growth.
• Varied role with customer interaction, strategic planning and team leadership responsibilities.