Senior Account Manager

Pertemps Redditch Commercial; Redditch; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

4-day working week

Career development opportunities

Collaborative team environment

Job summary

Pertemps Redditch Commercial in Redditch is seeking a Senior Account Manager to drive customer accounts, develop relationships and identify new business opportunities while leading a high-performing team.

As the primary contact for customers you will manage quotations, orders and communications, promote our manufacturing capabilities, support visits and demos, coordinate with Production, Quality and Technical teams, and travel across the UK.

Qualifications

• Experience in Account Management or Customer Relationship Management
• Excellent communication and presentation skills
• Strong commercial mindset with a customer-focused approach
• Experience leading and developing teams
• Ability to coordinate across departments and manage priorities
• Strong problem-solving, analytical and organisational skills
• Ability to influence stakeholders at all levels
• Proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

Responsibilities

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to meet customer requirements.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing accounts team members.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

Skills

Account Management

Customer Relationship Management

Business Development

Presentation skills

Team leadership

Communication skills

Problem solving

Travel willingness

UK driving licence

Job description

Senior Account Manager

Redditch

£35,000-37,000 per annum depending on experience.

Are you a commercially minded relationship builder with a passion for customer service and business growth?

We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.

As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

Senior Account Manager duties:

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

The successful Senior Account Manager will have the following skills and experience.

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

In return you can expect to receive a competitive basic salary and the benefits of a 4 days working week as well as

• Opportunity to play a key role in a growing and innovative manufacturing business.
• Collaborative and supportive team environment.
• Career development and progression opportunities.
• The chance to make a real impact on customer satisfaction and business growth.
• Varied role with customer interaction, strategic planning and team leadership responsibilities.