Senior Account Manager

West Midlands and Worcestershire Perm Hub; Redditch; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

4 days working week

Job summary

West Midlands and Worcestershire Perm Hub is looking for a Senior Account Manager in Redditch to lead the customer accounts team and drive revenue growth.

You will develop strong relationships with existing clients, identify new opportunities, and mentor a high-performing group across sales, production and service functions, including UK and potential international visits.

Qualifications

• Proven experience in managing customer accounts and growing revenue.
• Strong communication and presentation skills for client-facing dialogues.
• Ability to lead, train and motivate a small accounts team.
• Comfort working across multiple departments to meet client needs.

Responsibilities

• Manage and develop relations with existing customers and identify new opportunities.
• Be the primary contact for inquiries, quotations, orders and updates.
• Promote products and manufacturing capabilities through engagement and marketing.
• Support customer visits, presentations and on-site demonstrations.
• Collaborate with Production, Quality and Technical teams to meet requirements.
• Oversee customer communications plans including LinkedIn and newsletters.
• Progress quotations, gather feedback and maximise conversion opportunities.
• Monitor KPIs to drive continuous improvement.
• Lead, train and develop the Accounts team.
• Undertake customer visits across the UK and potentially internationally.

Skills

Account Management

Customer Relationships

Team Leadership

Sales Growth

Communication Skills

Job description

Senior Account Manager

Redditch

£(phone number removed) per annum depending on experience.

Are you a commercially minded relationship builder with a passion for customer service and business growth?

We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.

As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

Senior Account Manager duties:

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

The successful Senior Account Manager will have the following skills and experience.

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

In return you can expect to receive a competitive basic salary and the benefits of a 4 days working week as well as

• Opportunity to play a key role in a growing and innovative manufacturing business.
• Collaborative and supportive team environment.
• Career development and progression opportunities.
• The chance to make a real impact on customer satisfaction and business growth.
• Varied role with customer interaction, strategic planning and team leadership responsibilities.