Customer Fulfilment Co-ordinator

Workshop Recruitment; United Kingdom; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Temp-to-perm

Fully remote role

Home office setup provided

Job summary

Workshop Recruitment seeks a Customer Fulfilment Co-ordinator for a fully remote role in the UK. The role is temp-to-perm with an October start, covering fixed early-morning shifts Monday, Wednesday, Thursday, Friday and Saturday.

You will secure and manage property viewing appointments, coordinate with clients and stakeholders, and ensure service levels are met while maintaining customer satisfaction. The ideal candidate has at least 2 years of remote work experience, strong administrative

Qualifications

• Minimum 2 years’ experience working remotely.
• Strong administrative and organisational skills.
• Excellent attention to detail and accurate data entry.
• Confident handling a high volume of outbound and inbound calls.
• Ability to adapt quickly to changing priorities and workloads.
• Strong problem-solving skills and a solutions-focused approach.
• Comfortable working under pressure in a reactive environment.

Responsibilities

• Secure fulfilment of non-urgent appointments while minimising cancellations.
• Make outbound calls to arrange and confirm appointments.
• Respond professionally to inbound calls, emails, and live chats.
• Coordinate with clients and members to resolve scheduling issues.
• Audit completed appointments to ensure quality standards are met.
• Review reports, photographs, and deliverables for accuracy.
• Complete detailed end-of-shift handovers.
• Support wider operational activities and appointment categories as required.

Skills

Remote work

Administrative skills

Attention to detail

Data entry

Outbound/inbound calls

Prioritisation

Problem solving

Resilience under pressure

Job description

Customer Fulfilment Co-ordinator Remote | £13.70 per hour | 7am - 4pm Mon, Weds, Thurs, Fri & Sat | Temp to Perm***5th October Start Date***

Are you an organised and proactive Customer Fulfilment Co-ordinator who thrives in a fast-paced environment with constantly changing priorities? Do you enjoy coordinating multiple tasks, communicating with a wide range of stakeholders, and finding solutions to keep operations running smoothly? Workshop Recruitment is supporting a search for a Customer Fulfilment Co-ordinator to join an Operations team on a temp-to-perm basis for a fully remote role focused on securing and managing property viewing appointments, ensuring service levels are maintained and customer expectations exceeded. The successful Customer Fulfilment Co-ordinator will be highly adaptable, able to respond quickly to changing demands, and confident managing multiple priorities simultaneously. This is a reactive operational role where urgent issues can arise throughout the day, requiring excellent organisation, resilience, and problem-solving skills.

Key Responsibilities

• Secure fulfilment of non-urgent appointments while minimising cancellations
• Make outbound calls to arrange and confirm appointments
• Respond professionally to inbound calls, emails, and live chats
• Coordinate with clients and members to resolve scheduling issues
• Audit completed appointments to ensure quality standards are met
• Review reports, photographs, and deliverables for accuracy
• Complete detailed end-of-shift handovers
• Support wider operational activities and appointment categories as required

Skills & Knowledge Required

• Minimum 2 years’ experience working remotely
• Strong administrative and organisational skills
• Excellent attention to detail and accurate data entry
• Confident handling a high volume of outbound and inbound calls
• Ability to adapt quickly to changing priorities and workloads
• Strong problem-solving skills and a solutions-focused approach
• Comfortable working under pressure in a reactive environment
• Confident using technology and multiple internal systems

Additional Information

• Temp-to-perm opportunity via Workshop Recruitment
• Fully remote role
• Start date Monday 5th October
• Working days: 7am - 4pm Mon, Weds, Thurs, Fri & Sat
• Initial virtual training week: Monday–Friday, 9:00am–5:00pm
• Dedicated home office setup and own laptop essential