Customer Service & Operations Coordinator

iO Associates; Stockport; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

iO Associates is seeking a proactive Customer Service & Operations Coordinator in Stockport. This hybrid role bridges customer support, operational scheduling, and partner liaison, serving as the primary contact for clients with day-to-day enquiries and coordinating technical team schedules.

You will handle orders, updates, and cancellations, review device/telematics data, and support billing and contract checks. Strong communication and organisational skills are essential for success.

Qualifications

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with the ability to multitask and prioritise effectively.
• Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals.
• Excellent interpersonal and written communication skills.
• A self-starter attitude with strong problem-solving initiative.

Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.
• Provide operational cover for the dispatch and fulfilment function during peak periods.

Skills

Customer service

Operational support

Diary management

MS Office

CRM portals

Interpersonal skills

Problem solving

Multitasking

Tools

CRM portals

MS Office

Job description

Role: Customer Service & Operations Coordinator

Salary: £26,000 to £28,000 per annum

Location: Stockport (Hybrid)

Working Hours: Monday to Friday, 7.5 hours per day

(between 08:00 - 17:30 on a 3-week rotating shift pattern: 08:00-16:30 / 08:30-17:00 / 09:00-17:30)

We are recruiting on behalf of an established technology and fleet solutions provider based in Stockport. They are seeking a proactive, highly organised Customer Service & Operations Coordinator to join their fast-paced operations team.

This is a versatile role bridging customer support, operational scheduling, and partner liaison. You will serve as a key point of contact for clients, handling day-to-day enquiries, coordinating technical team schedules, and assisting with claims and order workflows.

Key Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.
• Provide operational cover for the dispatch and fulfilment function during peak periods.

What We Are Looking For

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with the ability to multitask and prioritise effectively.
• Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals.
• Excellent interpersonal and written communication skills.
• A self-starter attitude with strong problem-solving initiative.