Operations Coordinator (Remote)

Painless Removals Ltd; West of England; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Fully remote working

Permanent PAYE contract

Growth opportunities

Job summary

Painless Removals Ltd is a Bristol-based removals company offering a fully remote position focused on the smooth day-to-day operations of the business. You will manage the diary, allocate staff and vehicles, and coordinate surveys and quotes to move customers from enquiry to completion.

The role provides a permanent PAYE contract with a competitive salary of £30,000-£35,000 depending on experience, and a supportive team environment in a growing company.

Responsibilities

• Managing the company diary and availability calendar
• Allocating staff and vehicles to jobs
• Carrying out video surveys with prospective customers to assess volume and requirements
• Preparing and issuing quotes, ready for handover to the sales team
• Booking confirmed jobs and managing all customer communications from acceptance through to move day
• Handling inbound enquiries by phone and email
• Supporting the director with day-to-day operational tasks
• Keeping our operations software (iMove LiveSwitch) and CRM system up to date

Job description

£30,000 - £35,000 per annum, depending on experience · Monday to Friday, 9:00am - 5:00pm (some flexibility required) · Permanent PAYE contract · Fully remote, Bristol-based company

About us

Painless Removals Ltd is a well-established Bristol-based removals company with over 40 years of experience helping people move home and office. We pride ourselves on delivering a stress-free, professional service and have built a strong reputation across Bristol and beyond, reflected in our 4.9 out of 5 Google rating from over 100 reviews. We're a growing business with a close-knit team, and we're looking for the right person to join us in a key operational role.

The role

This is a fully remote position at the heart of our day-to-day operations. You'll be the organisational backbone of the business - making sure the right teams and vehicles are in the right place at the right time, our customers are booked in and looked after, and everything runs smoothly behind the scenes. You'll work closely with our director and sales team, picking up once a customer is ready to be surveyed and seeing them through to completion of their move.

Key responsibilities

• Managing the company diary and availability calendar
• Allocating staff and vehicles to jobs
• Carrying out video surveys with prospective customers to assess volume and requirements
• Preparing and issuing quotes, ready for handover to the sales team
• Booking confirmed jobs and managing all customer communications from acceptance through to move day
• Handling inbound enquiries by phone and email
• Supporting the director with day-to-day operational tasks
• Keeping our operations software (iMove LiveSwitch) and CRM system up to date

What we offer

• Fully remote working
• £30,000 - £35,000 per annum, depending on experience
• Permanent PAYE contract
• A varied and genuinely important role within a growing business
• Supportive team environment
• The opportunity to grow with the company