Customer Care Coordinator (Temp)

2i Recruit Ltd; Billingshurst; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

26 days holiday plus bank holidays,+

Private medical insurance and health"

Life assurance and pension scheme

Flexible and hybrid working

Ongoing training and career progresss

Company social events and additional"}

Job summary

2i Recruit Ltd is seeking a proactive Customer Care Coordinator to join a growing team in a role focused on administration and delivering excellent customer service. You will support housing partnerships, residents, and internal teams while coordinating contractors and ensuring timely responses to enquiries.

The ideal candidate will have strong administration and customer service experience, excellent communication, and the ability to manage multiple priorities in a busy environment.

Qualifications

• Previous customer service, customer care, coordinator, or administration experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a busy environment
• Proficient in Microsoft Office applications
• Knowledge of COINS software would be advantageous
• Professional, adaptable, and customer-focused approach
• Ability to work independently and as part of a team

Responsibilities

• Provide administrative support to the Customer Care and Partnerships teams
• Act as a key contact for customer and client enquiries
• Chase contractors for appointments and updates on completed works
• Coordinate subcontractors and suppliers to resolve defects efficiently
• Raise work instructions, quotations, and material orders
• Maintain accurate records, reports, and documentation
• Support inspections, complaints handling, and insurance claims administration
• Provide cover for incoming customer care calls
• Liaise with internal teams to ensure excellent service delivery

Skills

Customer service

Coordination

Administration

MS Office

Communication

Attention to detail

Tools

COINS software

Job description

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You’ll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.

Company Benefits:

• Salary sacrifice car scheme
• 26 days holiday plus bank holidays, increasing with service
• Private medical insurance and health screening
• Life assurance and pension scheme
• Flexible and hybrid working opportunities
• Ongoing training and career progression
• Company social events and additional benefits

Key Responsibilities:

• Provide administrative support to the Customer Care and Partnerships teams
• Act as a key contact for customer and client enquiries
• Chase contractors for appointments and updates on completed works
• Coordinate subcontractors and suppliers to resolve defects efficiently
• Raise work instructions, quotations, and material orders
• Maintain accurate records, reports, and documentation
• Support inspections, complaints handling, and insurance claims administration
• Provide cover for incoming customer care calls
• Liaise with internal teams to ensure excellent service delivery

Experience & Skills Required:

• Previous customer service, customer care, coordinator, or administration experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a busy environment
• Proficient in Microsoft Office applications
• Knowledge of COINS software would be advantageous
• Professional, adaptable, and customer-focused approach
• Ability to work independently and as part of a team