Retail Security Officer — Create Safe, Welcoming Stores

Mitie Cleaning & Hygiene Services; Bishop's Stortford; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Guaranteed 45 hours per week

Employee benefits package

Job summary

Mitie is seeking a Retail Security Officer for M&S Bishops Stortford to help maintain a safe, welcoming store environment. You will be part of the store team, ensure customer safety, and deliver professional service while protecting assets and assisting colleagues.

The role requires 5 years of verifiable work history in the UK, strong communication, and a customer-focused approach in a premium retail setting.

Qualifications

• Candidate must have 5 years trackable working history in UK.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Strong communication

Professionalism

Confidence

Calm under pressure

Customer focus

Job description

Mitie is seeking a Retail Security Officer for M&S Bishops Stortford to help maintain a safe, welcoming store environment. You will be part of the store team, ensure customer safety, and deliver professional service while protecting assets and assisting colleagues.

The role requires 5 years of verifiable work history in the UK, strong communication, and a customer-focused approach in a premium retail setting.