Customer-Centric Store Team Member (12h FTC)

Oliver Bonas Limited; England; On-site; GBP 5,000 - 5,900; Part time

Benefits offered by this job

Generous employee discount up to 60%

Free access to 24 hour employeeasssist

Flexible holiday – 30 days increasing

Annual discretionary profit relatedb:–

Auto-enrolment into pension

Refer a Friend incentive

Enhanced maternity/paternity/adoption/

Equity, Diversity and Inclusivity

Mental Health First Aider

360L eLearning access

Free refreshments in store

Job summary

Oliver Bonas Limited is looking for a Team Member on a 12 Hours Fixed Term Contract to join our OB team. You will deliver an outstanding customer experience, maintain product knowledge, and communicate effectively with the team to keep the store running smoothly.

You will participate in training, take ownership of tasks, and adhere to health and safety standards. The role emphasizes flexible working days, retail targets, and supporting other stores as needed, with a comprehensive benefits

Qualifications

• Great people skills, someone who is kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Great people skills

Excellent customer service

Calm solutions oriented

Genuine interest in people

Natural communication

Organisational skills

Multi-tasking ability

Positivity & energy

Resourcefulness

Job description

Oliver Bonas Limited is looking for a Team Member on a 12 Hours Fixed Term Contract to join our OB team. You will deliver an outstanding customer experience, maintain product knowledge, and communicate effectively with the team to keep the store running smoothly.

You will participate in training, take ownership of tasks, and adhere to health and safety standards. The role emphasizes flexible working days, retail targets, and supporting other stores as needed, with a comprehensive benefits