Customer-Focused Retail Security Officer (Training & Growth)

Mitie Group plc.; Cherwell District; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount

Full training and development

SIA licence renewal

Job summary

Mitie Group plc is recruiting a Security Officer for M&S stores to maintain a safe, welcoming environment and contribute to the customer journey and store experience. You will be part of a trusted retail security team, ensuring professionalism, calm handling of incidents and strong customer service at all times.

This role offers guaranteed 40+ hours per week, with training and ongoing development, including company-funded SIA licence renewal and access to security programmes and benefits across

Qualifications

• 5 years trackable working history in UK required.
• Experience in customer-facing environment desirable.

Responsibilities

• Maintain a visible, welcoming and reassuring presence within the store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.

Skills

Communication skills

Professionalism

Emotional intelligence

Confidence

Sound judgement

Calm under pressure

Customer service orientation

Quality focus

Job description

Mitie Group plc is recruiting a Security Officer for M&S stores to maintain a safe, welcoming environment and contribute to the customer journey and store experience. You will be part of a trusted retail security team, ensuring professionalism, calm handling of incidents and strong customer service at all times.

This role offers guaranteed 40+ hours per week, with training and ongoing development, including company-funded SIA licence renewal and access to security programmes and benefits across