Customer-Focused Retail Security Officer – 45h Guaranteed

Mitie Cleaning & Hygiene Services; Bishop's Stortford; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

20% colleague discount

Full training

SIA licence renewal

Career progression

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Bishops Stortford store. You will help maintain a safe and welcoming store environment while supporting customers and colleagues, ensuring professionalism and a high standard of security.

The role focuses on protecting people and property while enhancing the customer experience in a premium retail setting. Training and development are provided to deliver the trusted M&S service standard.

Qualifications

• Must have 5 years trackable UK work history.
• Strong communication and people skills.
• Professional and customer-focused with composure under pressure.

Responsibilities

• Maintain a safe and secure store environment.
• Contribute positively to the customer journey.
• Deliver professionalism and customer service.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• Collaborate with store teams within the M&S environment.

Skills

Strong communication

People skills

Emotional intelligence

Professionalism

Calm under pressure

Customer-focused

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Bishops Stortford store. You will help maintain a safe and welcoming store environment while supporting customers and colleagues, ensuring professionalism and a high standard of security.

The role focuses on protecting people and property while enhancing the customer experience in a premium retail setting. Training and development are provided to deliver the trusted M&S service standard.