Customer-Focused Retail Security Officer | 40+ Hours

Mitie Cleaning & Hygiene Services; Canterbury; Sur place; GBP 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Colleague discount

Industry training

SIA licence renewal

Résumé du poste

M&S Maybrook Canterbury is seeking a customer-facing Retail Security Officer to help maintain a safe, welcoming store environment while protecting people, assets and the brand.

The role emphasizes professionalism, communication and calmness under pressure, with duties including de-escalation, assisting customers and collaborating with store teams.

Competitive pay (£13.58/hour) and guaranteed hours, plus training, benefits and career progression within the Mitie security operation.

Qualifications

• 5 years trackable UK work history required.
• Customer-facing experience preferred across retail, hospitality or security.
• Ability to de-escalate incidents calmly and professionally.

Responsabilités

• Maintain a visible, welcoming security presence within the store.
• Assist customers and colleagues in a professional and confident manner.
• Respond to incidents, theft and security concerns as part of the store team.
• Deliver high standards of communication and customer service at all times.

Connaissances

Strong communication

Customer service

Professionalism

Calm under pressure

Description du poste

M&S Maybrook Canterbury is seeking a customer-facing Retail Security Officer to help maintain a safe, welcoming store environment while protecting people, assets and the brand.

The role emphasizes professionalism, communication and calmness under pressure, with duties including de-escalation, assisting customers and collaborating with store teams.

Competitive pay (£13.58/hour) and guaranteed hours, plus training, benefits and career progression within the Mitie security operation.