Customer-Focused Retail Security Officer – 40h Week

Mitie Cleaning & Hygiene Services; Hemel Hempstead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal funded

Benefits platform Choices

MiDeals discounts

Cycle to Work

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Hemel Hempstead. You will maintain a safe, secure environment while supporting the customer journey and store experience.

You will be a visible, welcoming presence, assisting customers and colleagues, and responding to incidents with professionalism and calm under pressure. This role emphasizes high standards of service and collaboration with store teams.

Qualifications

• Excellent communication and customer service abilities are essential.
• Professional behavior and emotional intelligence are required.
• Confidence and good judgement are needed in a retail security context.

Responsibilities

• Maintain a safe, secure store environment while supporting the customer journey.
• Provide visible, welcoming presence and assist customers and colleagues.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and service.

Skills

Communication skills

Customer service

Professionalism

Emotional intelligence

Calm under pressure

Judgement

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Hemel Hempstead. You will maintain a safe, secure environment while supporting the customer journey and store experience.

You will be a visible, welcoming presence, assisting customers and colleagues, and responding to incidents with professionalism and calm under pressure. This role emphasizes high standards of service and collaboration with store teams.