Customer-Focused Retail Security Officer (30h/wk)

Mitie Group plc.; Bromley; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Guaranteed 30 hours per week

20% colleague discount

SIA licence renewal support

Training and development

Career progression

Mitie benefits package

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to support M&S stores in Bromley and surrounding areas.

You will help maintain a safe, welcoming shopping environment while delivering high standards of customer service and security. You will work in a premium retail setting, assist customers and colleagues, respond to incidents with composure, and collaborate with store teams to protect people and property.

Qualifications

• 5 years of trackable UK work history required.
• Customer-facing role in a premium retail environment.
• Ability to de-escalate situations and maintain professionalism.
• Strong communication and customer-service oriented mindset.

Responsibilities

• Maintain a safe and secure store environment.
• Interact professionally with customers and colleagues.
• Respond to incidents and security concerns promptly.
• Collaborate with store teams to support the customer journey.
• Deliver high standards of professionalism and service at all times.

Skills

Strong communication

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer focus

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to support M&S stores in Bromley and surrounding areas.

You will help maintain a safe, welcoming shopping environment while delivering high standards of customer service and security. You will work in a premium retail setting, assist customers and colleagues, respond to incidents with composure, and collaborate with store teams to protect people and property.