Retail Security Officer: Customer-Focused & Calm

Mitie Cleaning & Hygiene Services; Swindon; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Salary Finance scheme

Choices flexible benefits platform

MiDeals discounts

Life Assurance

Cycle to Work Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Swindon Mannington store. You will help create a safe, welcoming environment for customers and colleagues while protecting assets and supporting the store team.

The role is customer-facing in a premium retail setting, with 45 guaranteed hours per week at £13.96 per hour. Full training, SIA licence renewal support, and clear progression opportunities within Mitie are provided.

Qualifications

• 5 years trackable working history in UK.

Responsibilities

• Create a visible, welcoming presence in store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of Mitie environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Calm under pressure

Professionalism

Judgement

Customer service

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S Swindon Mannington store. You will help create a safe, welcoming environment for customers and colleagues while protecting assets and supporting the store team.

The role is customer-facing in a premium retail setting, with 45 guaranteed hours per week at £13.96 per hour. Full training, SIA licence renewal support, and clear progression opportunities within Mitie are provided.