Retail Security Officer — 50h/Week, Customer Experience

Mitie Cleaning & Hygiene Services; Sheet; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Joining bonus

SIA licence renewal

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Petersfield. The role is customer-facing within a premium retail environment, focused on safety, professionalism and service, and contributing to the store experience daily.

You will help maintain a safe environment, assist customers and colleagues, and respond to incidents while upholding high standards of security and service in a busy retail setting.

Qualifications

• Must have 5 years trackable history in the UK and a valid SIA licence.
• Be professional, confident and people-focused.
• Able to remain calm and professional in challenging situations.

Responsibilities

• Create a visible, welcoming and reassuring presence within the store.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Support customers and colleagues professionally and confidently.
• Work collaboratively with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Communication skills

Emotional intelligence

Confidence

Calm under pressure

Customer focus

High standards

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Petersfield. The role is customer-facing within a premium retail environment, focused on safety, professionalism and service, and contributing to the store experience daily.

You will help maintain a safe environment, assist customers and colleagues, and respond to incidents while upholding high standards of security and service in a busy retail setting.