Weekend Retail Security Officer – Customer Focus

Mitie Cleaning & Hygiene Services; Bromley; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay + 30 hrs guaranteed

20% colleague discount

Full training including SIA licence

Mitie benefits and rewards

Career progression within Mitie

Job summary

Mitie Cleaning & Hygiene Services is recruiting a Retail Relief Security Officer for M&S Bromley and nearby locations. The role focuses on safety, professionalism and service, supporting the store experience for customers and colleagues.

You will help maintain a secure environment, assist customers, and respond to incidents while upholding the high standards of a leading UK retail brand. Weekend work and reliable hours are required.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• A genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of Mitie environment.
• Deliver high standards of professionalism and customer service.

Skills

Communication skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer focus

Job description

Mitie Cleaning & Hygiene Services is recruiting a Retail Relief Security Officer for M&S Bromley and nearby locations. The role focuses on safety, professionalism and service, supporting the store experience for customers and colleagues.

You will help maintain a secure environment, assist customers, and respond to incidents while upholding the high standards of a leading UK retail brand. Weekend work and reliable hours are required.