Customer-Facing Retail Security Officer

Mitie Cleaning & Hygiene Services; Stevenage; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Guaranteed hours 42-48/wk

Colleague discount 20%

SIA licence renewal

Training and development

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Stevenage, a customer-facing role in a premium retail environment.

You will maintain a safe and welcoming store, respond to incidents, support colleagues, and help protect people and assets. The position offers £14.90 per hour with guaranteed 42-48 hours per week and weekend work.

Full training, including SIA licence renewal, and a range of Mitie benefits are provided.

Qualifications

• 5 years trackable UK working history.
• Weekend availability is required.
• Location is Stevenage, UK.
• Customer-facing security experience is advantageous.

Responsibilities

• Maintain a safe and secure environment within the store.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and professionally.
• Support customers and colleagues as part of the store team.
• Deliver high standards of professionalism and customer service.

Skills

Strong communication

Professionalism

Confidence

Calm under pressure

Customer-focused

People skills

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Stevenage, a customer-facing role in a premium retail environment.

You will maintain a safe and welcoming store, respond to incidents, support colleagues, and help protect people and assets. The position offers £14.90 per hour with guaranteed 42-48 hours per week and weekend work.

Full training, including SIA licence renewal, and a range of Mitie benefits are provided.