Retail Security Officer - Fast-Paced, Customer-Focused

Mitie Cleaning & Hygiene Services; Rushden; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

MiDeals platform

Job summary

Mitie Cleaning & Hygiene Services in Rushden Lakes is seeking a Retail Security Officer for M&S. You will help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting.

The role emphasizes strong communication, a proactive mindset, and the ability to stay calm under pressure while protecting people and property. 40+ hours per week at £13.96 per hour with excellent benefits.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to respond.
• Deliver professional support to customers and colleagues to create a welcoming store atmosphere.
• Help keep stores safe by preventing loss and responding to incidents.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations.
• Stay calm under pressure and act professionally in all situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Security experience

SIA licence desirable

Communication skills

Calm under pressure

Proactive mindset

Decision making

Customer service passion

Job description

Mitie Cleaning & Hygiene Services in Rushden Lakes is seeking a Retail Security Officer for M&S. You will help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting.

The role emphasizes strong communication, a proactive mindset, and the ability to stay calm under pressure while protecting people and property. 40+ hours per week at £13.96 per hour with excellent benefits.