Customer-Focused Retail Security Specialist (40+ hrs)

Mitie; Kingsley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal funded

Full training and development

Mitie benefits package

Job summary

Mitie, in partnership with M&S Kingsley Village, is hiring a Retail Security Officer. The role offers £13.58 per hour with guaranteed 40+ hours weekly, in a premium retail environment.

You will help create a safe, welcoming store experience for customers and colleagues, delivering professionalism and high customer service standards. This customer-facing position requires confident, professional individuals with strong communication skills and the ability to stay calm under pressure, contributing

Qualifications

• 5 years of verifiable UK work history
• Strong communication and people skills
• Professionalism and emotional intelligence
• Calm and positive under pressure
• Desire to help customers and colleagues

Responsibilities

• Maintain a safe and secure store environment
• Contribute to the customer journey and wider store experience
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Collaborate with store teams as part of the M&S environment
• Deliver high standards of professionalism, communication and customer service

Skills

Communication skills

Professionalism

Calm under pressure

Customer service focus

Job description

Mitie, in partnership with M&S Kingsley Village, is hiring a Retail Security Officer. The role offers £13.58 per hour with guaranteed 40+ hours weekly, in a premium retail environment.

You will help create a safe, welcoming store experience for customers and colleagues, delivering professionalism and high customer service standards. This customer-facing position requires confident, professional individuals with strong communication skills and the ability to stay calm under pressure, contributing