Customer-Facing Retail Security Officer (40+ hrs)

Mitie Cleaning & Hygiene Services; Hayle; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in Hayle is seeking a Retail Security Officer for M&S Hayle West Cornwall. This customer-facing role maintains a safe, welcoming store environment and delivers the professionalism and service expected from one of the UK’s most trusted retail brands.

You will be part of the store team, helping deter incidents, support customers and colleagues, and contribute to the overall store experience with calm, confident interactions.

Qualifications

• Minimum 5 years of verifiable UK work history.
• Background in customer-facing roles encouraged.

Responsibilities

• Maintain a safe and secure store environment.
• Contribute positively to the customer journey and store experience.
• Create a visible, welcoming presence within the store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly.
• Collaborate with store teams as part of the wider environment.

Skills

Strong communication skills

People skills

Professionalism

Emotional intelligence

Calm under pressure

Job description

Mitie Cleaning & Hygiene Services in Hayle is seeking a Retail Security Officer for M&S Hayle West Cornwall. This customer-facing role maintains a safe, welcoming store environment and delivers the professionalism and service expected from one of the UK’s most trusted retail brands.

You will be part of the store team, helping deter incidents, support customers and colleagues, and contribute to the overall store experience with calm, confident interactions.