Customer-Facing Security Officer: Calm, Welcoming & Safe

Mitie Group plc.; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal

Career progression

Recognition schemes

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is recruiting for a customer-facing Security Officer to protect and enhance the in-store experience at a leading UK retailer. You will maintain a safe environment, assist customers and colleagues, and contribute to a welcoming store atmosphere.

The role emphasizes professionalism, calm decision-making and strong communication, with training provided including ongoing development and the potential for SIA licence renewal within a modern, retail security program.

Qualifications

• 5 years trackable working history in UK.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

Customer service

De-escalation

Professionalism

Teamwork

Job description

Mitie Group plc. is recruiting for a customer-facing Security Officer to protect and enhance the in-store experience at a leading UK retailer. You will maintain a safe environment, assist customers and colleagues, and contribute to a welcoming store atmosphere.

The role emphasizes professionalism, calm decision-making and strong communication, with training provided including ongoing development and the potential for SIA licence renewal within a modern, retail security program.