Retail Security Officer: Calm, Customer‑Focused & Proactive

Mitie Group plc.; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for an M&S Battlefield location. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and stock.

You will remain calm under pressure, lead with professionalism and provide great service as a visible store presence. A valid SIA licence is desirable but not essential, with a vehicle access requirement for the site.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible presence in-store, deter theft and protect customers and staff.
• Respond to incidents and assist with emergencies.
• Use store technology including mobile reporting systems and body-worn cameras.
• Deliver professional customer service while keeping people safe.
• Work with colleagues to maintain high store standards and operations.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie Group plc. is seeking a Retail Security Officer for an M&S Battlefield location. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and stock.

You will remain calm under pressure, lead with professionalism and provide great service as a visible store presence. A valid SIA licence is desirable but not essential, with a vehicle access requirement for the site.