Customer-First Security Officer (Calm & Welcoming)

Mitie Group plc.; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Career progression

Recognition schemes

Benefits package

Job summary

Mitie Group plc. is seeking a customer-focused Security Officer for a premium UK retail environment. You will protect colleagues and customers while contributing to the overall store experience.

You will be involved in maintaining safety, assisting customers and colleagues, and responding with professionalism to incidents and security concerns, helping to deliver an outstanding shopping journey.

Qualifications

• 5 years trackable working history in UK.
• Experience in customer-facing environments such as retail, hospitality, or security.
• Ability to stay calm and professional under pressure.
• Commitment to delivering high standards of customer service.

Responsibilities

• Create a visible, welcoming presence in-store and support customers.
• Respond to incidents, theft, and security concerns professionally.
• De-escalate challenging situations calmly and respectfully.
• Work with store teams to deliver a premium customer experience.
• Maintain high standards of professionalism and communication.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Judgement

Job description

Mitie Group plc. is seeking a customer-focused Security Officer for a premium UK retail environment. You will protect colleagues and customers while contributing to the overall store experience.

You will be involved in maintaining safety, assisting customers and colleagues, and responding with professionalism to incidents and security concerns, helping to deliver an outstanding shopping journey.